Shipping policy

Last updated: October 3, 2026

Where we ship

We currently ship to eligible addresses within the United States. Available destinations and shipping services are shown at checkout.

Order processing

Orders normally dispatch within 3–5 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing time is separate from the carrier's transit time.

Shipping charges and delivery estimates

Shipping charges and available services are displayed at checkout before you pay. Any qualifying free shipping offer is reflected at checkout. Carrier delivery estimates are estimates rather than guaranteed arrival dates unless a service expressly states otherwise.

Tracking and delays

You will receive a shipping confirmation with tracking information after your order is dispatched. A label being created does not mean the carrier has received the package.

If we cannot ship within the stated timeframe, we will contact you with an update and the option to consent to the delay or cancel the unshipped order for a refund. For packages already in transit, customer service can help review tracking and shipping concerns.

Address changes and order concerns

Please check your delivery address before placing your order. If you notice an error or need to request a change, contact us promptly. We will help where possible, but changes may not be possible after dispatch.

If your package arrives damaged, contains an incorrect item, or appears lost, contact us with your order number and any relevant photographs or tracking details. We review concerns individually.

Email: contact@solunanatural.com
Phone: 561-264-2699