Refund policy

Last updated: October 3, 2026

Product returns

To protect product quality and safety, Soluna Natural LLC does not accept returns of dietary supplements, whether opened or unopened. Once a product has been delivered, we cannot verify its storage conditions.

If something is wrong with your order

If your order arrives damaged, contains an incorrect item, or you have a concern about your product, please contact customer service with your order number and relevant details. Include photographs when helpful.

Email: contact@solunanatural.com
Phone: 561-264-2699

Each concern is reviewed individually. Depending on the circumstances, we may offer a replacement or refund. Please do not send products back unless customer service provides specific instructions. Any product returned for investigation will not be restocked or resold.

Refunds

Approved refunds are issued to the original payment method when possible. Your bank or payment provider determines when the credit appears on your account. We will explain the resolution and any treatment of shipping charges when reviewing your concern.

This policy does not limit any refund or other rights required by applicable law, including rights relating to unshipped or canceled orders.